190 Hartz Ave

Danville, CA 94526

CA DRE# 01827636

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What Does "Get Represented" Mean in Real Estate?

Chris & Kassidy tell about what they expected (and got!) in communicating with us.

  • Jim and Abbie G.

    “Last summer I decided I would retire and we would move to SoCal near our kids, but not until the spring. Pat Burgess helped us with preparing our home for sale and was very patient with our process. When we finally put the house on the market in February, it sold within a few days. The process was seamless and Pat and Paul were extremely professional. I recommend the Burgess Team to anyone that is considering selling or buying.”

  • John + Pat A

    "Pat was great to work with. Very professional, responsive, and customer focused. She was able to sell our home for the right price during the extremely challenging COVID pandemic. We would not hesitate to work with Pat again, and we highly recommend her."

  • Kristen K.

    "Pat & Paul were amazing to work with on the sale of our Danville home. We interviewed 3 other top realtors in the area and they really stood out. They were on it from the start. We wanted to move across the country quickly and they helped facilitate getting our house ready and on the market within a week of signing with them. They gave us and our home personalized attention. We could not have had a better experience."

  • Tiffany B.

    Heather with The Burgess Team was amazing to work with! She put the worries, struggles & anxieties of a first time home buyer at ease. She was attentive, caring, available, knowledgeable about the neighborhood and market, a great communicator and found us our perfect home!

  • Shridhar S.

    The Burgess Team is the best!! They knew exactly what work had to be done, what price the house will fetch, and executed it to perfection while guiding and helping me through the renovation and sale process. Their communication was timely and informative, and they picked up on many occasions when I dropped the ball. I highly trust and recommend them for any of your real estate needs.

  • Corina K.

    Pat Burgess does it again! Sold our home, got us multiple amazing offers over list, AND within week number two of a GLOBAL PANDEMIC! We have worked with Pat as Buyers and Sellers for a number of years. Every interaction with her is top notch and professional. We are extremely fortunate to have found an agent, like Pat that is experienced, knows the market and how to act in an extremely chaotic time for the country, like a global pandemic.

  • Ilkido and Jud S.

    Pat and Paul Burgess recently sold our California home and have truly done an outstanding job!!!!! First of all we have been living in Texas so Pat and Paul had to do a whole lot of extra work in our absence. After our rental people moved out there was an enormous amount of work that needed to be done to get our house ready for market. We put the house on the market after Labor Day (not exactly the best time!!!) The marketing job by Pat and Paul were outstanding and we were able to sell our home just a little below our original asking price and we are truly grateful to them beyond words. They are trustworthy, professional, caring people and I will recommend them to anyone who needs and outstanding real estate team who are honest; and will work with you and look out for your best interest. Thank you Pat and Paul.

  • Vandeep G.

    Heather had great advice on preparing to buy our home before we were even searching and her negotiating skills were impressive. I would trust Heather & The Burgess Team every time and recommend her to all of our friends & family!

  • Michael and Amity K.

    The Burgess Team are exceptional agents, we could not have been happier. What makes them so successful is their deep understanding of the markets they serve. Secondly, their “client first” approach, always listening to what we wanted and then helping us to go beyond what we thought was best. Lastly, their sincere drive to be the best real- estate professionals around. Their experience, dedication and professionalism are the key drivers to their success! On the buying side we almost entered into a purchase where the seller was not transparent about their ownership situation. Thanks to Pat and Paul’s expertise they were able to quickly steer us out of transaction with no adverse effects. They immediately went back to finding us numerous properties, many of them pocket listing. Given their extensive network they were able to convince agents and even existing homeowners to show their homes. They worked tirelessly, working on their vacation and taking calls at all time of the day. If they were working with numerous other clients at the same time, we never noticed. We always felt like we were number one! We really have to thank them for helping us find the home we will enjoy for the next 20 years!!!

  • Dan & Wendy N.

    We have known Pat and Paul for some time and have grown to respect them as professional and knowledgeable realtors as well as people who's advice you can trust. We listened to and followed their advice and soon learned that preparing your house for sale is key to making it standout against other homes. Preparation included inspections and repairs, cosmetic touch up both inside and outside, and professional staging. The Burgess Team were with us through the entire process and the results say it all….SOLD IN LESS THAN WEEK.

  • Kathryn and Adam R.

    Pat and Paul are a dream team! Pat is an excellent real estate agent. She knows the area so well, and had a great sense for what we were looking for. Being new home buyers, it was so nice to be working with people we completely trusted and knew they had our best interest in mind. We called them Mama and Papa bear. Pat took us around different neighborhoods and provided information around schools, hiking, commute into San Francisco so that we could narrow down some ideal neighborhoods. She educated us on what were important factors to consider with buying a home but also let us make our own decisions. When something sounded fishy, she let us know, and got to the bottom of it. Paul was also an awesome partner and did all of our inspections and oversaw the contracting that needed to be completed before closing. We could not be happier with our new home and have Pat and Paul to thank for that! I would recommend them in a heartbeat!

  • Alex C.

    Pat and Paul were a great team helping us find and close on our first home in Danville. We first reached out to Pat a couple years ago and she educated us on the market, took us on tours and looked at homes. We ended up postponing our move to Danville for career reasons, but when I reached out to Pat recently she was warm welcoming and we picked up on our search in stride. We looked at a lot of open houses and Pat developed a good eye for what we wanted and helped us stay clear of houses that might have been challenging. She has deep knowledge of the properties, their histories and ecosystem players in Danville. When we found our home, of course it was a hot one with it only showing for two days and multiple offers. Pat knew the agent on the other side of the transaction which always helps and was able to guide to a winning bid that was not too aggressive but effective. We won the bid and could not be happier with our little slice of Danville. Paul was incredibly helpful in the closing process and helped us feel confident in inspections and repairs which turned out to be more involved than I had initially thought. I always felt they had our best interest in mind. I would work with Pat and Paul again and highly recommend them.

  • Paul D.

    My wife and I were in search of a home in Downtown Danville for quite a while. Inventory was woeful. Pat and Paul worked very closely with us to learn what our hopes were, what we liked, what we didn't like, and was amazing on blending the wants and wishes for both of us. Pat worked diligently in keeping a close eye on available properties, performed extensive outreach, and showed us just those homes that would work for us. Finally, we found the house we were looking for. With a difficult seller, and with Pat's very sage experience and her excellent negotiating skills, we were successful in purchasing just that home within walking distance from downtown. Paul and the rest of the Empire Team were excellent in handling the transaction. Thank you Pat and Paul for helping us find that perfect home!

  • Anna and Greg

    My husband and I are expatriates living/working in Shanghai, and we have have just closed on our first home in Blackhawk. It took us a year and a half, 5 house hunting trips from 6,000 miles and 15 time zones away, working with a bank in Ohio and a loan officer in Pennsylvania to complete the transaction. To say that it was a long and arduous process is an understatement... And we could NOT have done it without our truly amazing real estate agent Pat Burgess!! We found Pat through the recommendation of a family friend who has lived in the Danville area for over 40 years, so we knew we were in good hands to start. But in the year and a half since then we have been consistently impressed with her outstanding professionalism, her extraordinary patience and attention to detail, her unwavering integrity, and most of all, her commitment in helping us in any way she can from the beginning until well after the closing. We are happy to say that we have not only found the perfect home to raise our son, we have also found a wonderful friend that we hope to keep for years to come. We have the utmost respect for Pat and would recommend her highly to anyone who's looking for real estate services in the East Bay area.

  • CK

    This summer was a whirlwind, as we made an unexpected decision to sell our home and buy another across town. We are so grateful to have met Pat and her team. They are hard working, committed to helping others, and handle themselves with integrity, professionalism and compassion. Pat is sensitive to the needs of others, communicates openly and is able to quickly navigate her clients through this process with ease. Her team worked tirelessly to ready and market our home a very short timeframe to receive the maximum price. It didn't end there, she worked through to closing and beyond where she dedicated herself to anticipating and resolving unforeseen hurdles. Pat works smart and makes herself available to her clients when they need her.

  • Laurie M.

    Danville realtor, Pat Burgess, and her entire team are the consummate professionals. There is no one better in Danville! I had to sell the home we all grew up in - traumatic - and the house was old, but the property amazing. Pat saw the value in our old house, and tended to our family with grace, compassion and efficiency. She, her husband Paul (who consistently went the extra mile for us!) and her entire team worked tirelessly to get the most for our property. She was knowledgeable, thorough, creative, and kept the lines of communication open and flowing, even from a distance. There are not enough stars for the Pat Burgess Team.

  • Patrick S.

    Pat is one of the few real estate agents out there that genuinely goes the extra mile for her clients. As a financial advisor, it is important to have someone on my 'team of professionals' that represents me well when I make a referral to one of my clients. When I pass on Pat's name to someone looking to me for advice, I know that she will act timely, responsibly and most importantly, ethically. If you are looking for someone with passion for what they do and the drive to put the client's interest above everything else, look no further than to Pat Burgess.

  • Jean J.

    Having minimal experience with purchasing or selling a home, I was overwhelmed and stressed about how to start the process of selling my Mom's home after she passed. Pat and Paul Burgess immediately relieved my stress at our first consultation. I knew I had made the right decision to have them as our agents. Every question I had along the way, they answered with confidence and complete reassurance. They were intuitive and compassionate and the whole process from start to finish went very smoothly. We closed quickly and got the results that we hoped for. I highly recommend the Pat Burgess Team!

  • Katharine R.

    My husband and I worked with Pat on the recent sale of our home. What can I say, Pat and Paul are top of the line in every regard. They are beyond professional in every aspect of the prep, staging, selling and negotiation process. They were there every step of the way and worked within our prep budget. We got to market quickly, the staging was stellar and we received multiple offers. Pat negotiated a 17 day close and it came in right on time. She secured the top bid and even got the lender changed without losing a single day. We couldn't be happier!

  • Charles C.

    Pat has helped me with the purchase of both of my properties here in Walnut Creek. She was very detailed and thorough, from both a contractual and legal perspective, and was also efficient: she worked very hard for me to get both transactions completed. I also liked her strategic approach to the negotiations with each of the sellers. It was a very pleasant experience working with her, as I felt that she was trustworthy due to her experience. I will certainly be using her for my next home purchase.

  • Max L.

    One of the biggest powerhouse ladies I know. She sells houses... as well as being a huge asset to her community. Typically her houses don't last on the market for more than 30 days because she puts in the work ahead of time to get houses actually ready to sell rather than a lot of agents that just don't know what it takes to get something ready to rock. I highly recommend her to anyone sell or buy a house. Freakin' legit lady!

  • Judy M.

    Pat and Paul are the dynamic duo in Danville area real estate. We had a relationship with Pat for over a year before we put our home on the market; she introduced us to top notch people to help us do some home improvements and prepare for a home sale. The net result was an above offer price our first day on market. The marketing skill and ability and professionalism of the entire team is truly superior.

  • Dolores

    You were such a great team to work with during the sale of my brother's home! Can't thank you enough for your help in a very difficult situation! Don't even remember who recommended you, but you were probably the best we could have had! Wishing you the best in 2020!!!!

  • Corina C.

    This review is way overdue. Pat Burgess is excellent. She is knowledgeable, patient, ethical, business savvy, action oriented and smart! Pat represented us as buyers for our home in Blackhawk, CA. The entire time I felt that Pat had our best interest in mind and we could trust her advice. I recommend Pat 100% as a realtor! Paul Burgess is also completely thorough and professional with inspections and paperwork. They are also local celebrities with their feature on House Hunters! I'm very fortunate to have her as our realtor!

  • Colleen M.

    My husband and I bought our first house with Pat Burgess and highly recommend Pat and would use her again in a heartbeat on both buying and selling. We interviewed several real estate professionals before deciding on Pat Burgess. We initially liked Pat because she was the most prepared, most likable, and she spent the most time with us of all our other candidates. I'm pleased to say that our first impressions of Pat continued throughout the entire transaction and I would now consider her a friend. In our experience, Pat was always available for a phone call, she readily made herself available to go on tours, and she seemed well liked ("Ms. Congeniality") among her peers. While she is a very nice person, she is a stickler for details and follow through, and a bull dog negotiator and advocate for her clients. Pat took the time to educate us on the changing real estate market, the Danville/Alamo neighborhoods, and she and her team were highly organized and communicative during the offer and transaction process. We expected a lot from our real estate professional and I feel like Pat really delivered. We felt lucky to have Pat in our corner, especially when we saw the listing agent's lack of detail/care. On the selling side, I have toured some of Pat's listings and have seen her expertise in staging a home and marketing it. We were also impressed with the variety of professionals Pat works with and her staunch view on ethics. On top of her busy real estate career, Pat somehow finds time to volunteer, participate in local rotaries and dote on her husband and family. Thank you Pat for making buying our first house a good experience.

  • Jedd D.

    Pat was wonderful! She helped us buy our first home. I highly recommend using her as your agent. If you want/need the long winded review, read on: We got a referral from a friend and I'm so glad that we did. We met her on a saturday, emailed once or twice before hand, she was prepared with a list of several houses to show us, but also took the opportunity to help us get to know the various towns and neighborhoods out in Contra Costa County. My wife and I were moving from the city with our two young children and we didn't really know much about the area. She took time and explained in great detail the differences between the towns and neighborhoods. She helped us narrow our search bassed upon our three main criteria (no surprise here: schools/price/size). After the first day we quickly had a plan for proceeding. The next weekend we met with her again. I cant write one of those reviews that says that she spent lots of time and tirelessly searched for us for months because she found us the perfect house on the first try! Although she must have shown us a dozen houses on that Marathon day, we loved the first house that we saw; and it was not a house seen on line before or asked her to look into. She met us again that week so that we could see the house one more time before making our offer (her suggestion). this was an REO sale and was VERY complex and frustrating. Pat was great through the whole process. she explained everything to us and helped talk us (me) down from several ledges. The only other thing that I have to add is that she puts together an Excellent team!! from her support staff at empire, to her inspectors and most of all to the mortgage broker that she recommended to us. she even made several good recommendations for various contractors and services after we closed including a great insurance agent. She seems to know everybody!. This turned out to be one of her most important assest in my opinion. Oh, and she was very accommodating of us and our crazy schedule. We didn't have a lot of care for our kids (a 2yr and a newborn) but she was great with them and very accommodating. We were very well taken care of the whole way through. I was very impressed and really appreciated working with her, her team and her network. It's really too bad she found us such a great place because we'll probably never leave and won't have the change to hire her again!

  • B Sastri

    "Pat and Paul Burgess are the best! Both Pat and Paul were great listeners and really grasped what we were looking for in a home and matched us with the perfect place for us that we made an offer on instantly. Pat was very professional and patient with us and she provided honest and candid feedback to our queries and desires about different properties that we looked at. We appreciated her professionalism and can do attitude in earning a great deal. There was no "sales pressure". Paul provided excellent support getting the inspections and rework organized and executed in a timely manner that made the entire process from purchase to move-in. You really get a great team working on your behalf. Pat and Paul provided a very professional and pleasant experience and we would recommend them highly to anyone that is looking for property in the Danville/Blackhawk area."

  • Rose F

    "Pat has been invaluable to me and my family. She put an incredible amount of care and personal attention in to the sale of my home. She was able to get offers on my home before it was even fully listed, all during the beginnings of a pandemic. The entire process was handled with grace and sensitivity. Forever grateful and will always recommend for anyone in the Bay Area considering buying or selling. The Pat burgess team is fantastic!"

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